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FAQ
What is your Return & Exchange Policy?
• Returns are only accepted if the item is damaged on arrival or the wrong item was sent. Damaged claims will be accepted within 15 business days from the shipped date. All returns will be issued a store credit. We do NOT issue refunds in any case. Every RA will be resolved, case by case.
*** SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN ***
• Please check and count the goods immediately. All claims must be made within 5 days of receipt of goods. No returns accepted after that period. Store credit will be given for all returned merchandise. There will be a 10% deduction from your original store credit to cover any restocking fees. We will NOT refund money in any case.
• Please note: All returned items MUST be in their original purchase condition; including the original product packaging and labels.
• In order to submit a new claim, please send an email to return@latiste.com with the following information:
-Company
- Invoice#
- Style#
- Color
- Quantity
- Reason for the return
- Photo of the damaged item(s)
• Once we received your claim, you will receive a confirmation with a RA (Return Authorization) number.
• The RA number MUST be written on the original packing before sending the package back.
***RETURNS WITHOUT AN RA# WILL NOT BE ACCEPTED.***
[RETURNING BY MAIL (U.S.), UPS, or FedEx]
Authorized RA# must show on the outside of the return box or on the return label. Upon receipt of the box, it will be processed within 5 business days, except holidays.
- RETURNED [[signature required]] packages that are not signed for upon UPS attempted delivery, the customer will be held responsible for the fees incurred by the package being returned back to L’atiste; in addition to new return fees if the customer chooses to have the package reshipped. Otherwise the return fee and a 10% restocking fee will be deducted from a store credit that we will issue and email the customer, not including original shipping fees from the order invoice.
-You can request no signature requirement for your future shipments via email only. Otherwise all residential shipments will include this service.
-Return fee varies depending on the intended receiver’s location and package size. We will advise.
What is your Shipping Policy?
• Orders with Ground shipping take up to 48-72 hours to be processed and shipped. Orders with Expedited shipping must be placed and completed before 12 pm PST to be processed and shipped the same day. Orders placed and completed after 12 pm PST will be processed and shipped the following business day
• Our preferred nominated carrier is UPS
• To ensure a safe and successful delivery, all residential deliveries will be shipped with a signature required option which will be paid by the customer. If you have any questions please contact us at online@latiste.com (Please see our returns policy in case of an unsuccessful delivery).
What is your Cancellation Policy?
To cancel orders placed with us at LATISTE, please contact us by phone or email. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 10% of the value of the canceled merchandise for handling. We do not issue refunds in any case therefore we will ONLY provide store credit.
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